How to order

● About Noren JAPAN Members ●

By registering as a member, you can view your order history on your My Page and earn points on your purchases, so please take advantage of this service.
You will earn 1 point for every 100 yen spent excluding tax, and 1 point is equivalent to 1 yen. Points can be used as payment at both the official online store and the Haneda store.

• The expiration date for accumulated points is 365 days from the day after the order date. You can check your current point balance in your cart or under "Account".

● How to Order ●

① Select Products

Once you have decided on the products you want, please select the quantity.

If there are any required confirmation items, please review them and select "Acknowledged" before clicking "Add to Cart" to proceed to the checkout screen.

If you are purchasing multiple products, you can click "Continue Shopping" at the top of the checkout screen to return to the shopping page.

• If the delivery address is different for each product, please place separate orders for each delivery address. Please note that if there is a high volume of orders, some products may sell out after being added to your cart.

② Complete Your Purchase

Once you have confirmed that the products in your cart are correct, please click "Proceed to Checkout".

Enter your "Contact Information (the email address of the person placing the order)", "Shipping Address", "Shipping Method", and "Payment Method". If everything is correct, click "Pay Now" to complete your order.

[ For Noren JAPAN Members ]

If you have a coupon code, enter it in the coupon code field displayed on the checkout screen to apply the discount.

If you are using points, enter the number of points in the "Available Points" field displayed at the bottom of the cart page to apply the discount.

③ Confirm Your Order

After your order is completed, you will receive an "Order Confirmation Email" at your registered email address. Noren JAPAN members can also view it under "Account".

[ If You Do Not Receive an Order Confirmation Email ]

If you use a mobile email address (docomo/au/softbank, etc.) or a free email address (hotmail, YahooMail, Gmail, etc.) and do not receive an order confirmation email, please check your settings below in advance.

● Please Read Before Ordering ●

① Regarding the Noren JAPAN Point System
Please note that only orders placed while logged in to your account are eligible for points. When using a point discount, please select credit card payment.

Please click here for "How to Use Point Discounts".

② Regarding the Delivery Address
・Please check that no essential information for identifying the delivery address is missing. In particular, building room numbers and apartment numbers are frequently omitted.
・We cannot deliver to airport baggage claim services or similar locations. Even if we are unable to deliver to the specified address after shipping, we cannot issue a refund.

● Returns and Cancellations After Ordering ●

Please note in advance that we cannot accept returns or exchanges for customer convenience.

Please click here for "Returns, Exchanges, and Cancellations".